Skip to main content
Shipping & Service Information

Terms & Conditions

Important information about our repair services and shipping instructions

Complete Mail-In Repair Form

Important Legal Notice

This document contains important legal information about our computer repair services, shipping procedures, and business terms. Please read thoroughly before using our services. By engaging our services, you agree to these terms and conditions.

Google Ads Compliance

Our advertising practices comply with Google Ads policies. All service claims are substantiated, pricing is transparent, and we maintain proper business licensing and insurance as required by law.

Business Information and Licensing

KorTech Service LLC

Business Name: KorTech Service LLC

Address: 1721 Sardis Rd N, Suite 7A, Charlotte, NC 28270

Phone: 704-246-7642

Text/Mobile: 980-888-5300

Email: info@kortechservice.com

Website: https://www.kortechservice.com

Hours: Mon-Fri 9AM-6PM, Sat 11AM-4PM

Established: 1998

Shipping Instructions

Please ship your device to our address at 1721 Sardis Rd N, Suite 7A, Charlotte, NC 28270 with your shipping form enclosed in the box. This form will be emailed to you once you've submitted your shipping form on our website, or you can print it after clicking the submit button.

Once we receive your device, we will review the information on your form and start the diagnostic process. After completing the diagnostics, we will call you to discuss the repair and any costs.

Fees

  • Diagnostics fee: $75-$150 (waived if you proceed with HARDWARE repair)
  • Return shipping fee: Fee applies if paid return shipping label isn't attached
  • All fees are clearly disclosed before service begins
  • No hidden charges or surprise fees

Important Disclaimer

Once the device is shipped back to you, KorTech Service provides a limited warranty as outlined in our warranty terms. If there are any issues, please call/text us within 14 days, and we will work to resolve any warranty-covered concerns.

Device Password(s)

We need to access your device to properly diagnose any issues. Therefore, we will need your password for the user that is an Administrator. If you are not comfortable with us having access to your personal information, feel free to create a second user that is an Administrator.

*KorTech Service is not responsible for any damage during shipping and handling of devices

Service Areas and Availability

KorTech Service provides computer repair and IT support services to the following areas in North Carolina:

  • Charlotte, NC (primary service area)
  • Matthews, NC
  • Indian Trail, NC
  • Mint Hill, NC
  • Monroe, NC
  • Pineville, NC
  • Surrounding areas within 30 miles of Charlotte

Pickup and delivery services are available throughout our service area. Mail-in repair services are available nationwide.

Frequently Asked Questions

Turnaround Time

  • Computers: 5-10 business days from when we receive the device
  • iPad & iPhones (screen and battery replacements): 5-10 business days from when we receive the device
  • If your iPad or iPhone has motherboard issues, it may take more time to diagnose. We will inform you over the phone if this is the case.
  • Other devices vary

Diagnosis

  • We will begin diagnostics within 48 hours of receiving your device
  • Once we have completed the diagnostics, we will call you to discuss the repair and pricing
  • We can only speak to the person responsible for payment to speed up the service

Payments & Pricing

  • Payment will be collected over the phone
  • We accept all major Credit Cards, CashApp, Venmo, and Zelle
  • Please don't send payment in the shipping box
  • Pricing can't be guaranteed until we have finished diagnostics. If any further payment is required after our first quotation, we will call you to discuss this.

Preparing Your Device for Repair

Before You Ship Your PC

  • Back up your personal and important data to an external SSD (HDD works as well, but for reliability and quicker transfer, we recommend an external SSD)
  • Turn off BitLocker encryption if it is enabled
  • If you're concerned about the security of your data, erase your hard disk before sending in your PC

*KorTech Service is not responsible for lost data

Before You Ship Your Mac

*KorTech Service is not responsible for lost data

Before You Ship Your iPhone or iPad

  • If you need to send in an iPhone that's paired with an Apple Watch, unpair your devices. When you unpair, your iPhone will create a new backup of your Apple Watch.
  • Backup your iOS device: support.apple.com/HT203977
  • Go to Settings > Messages and turn off iMessage
  • Go to Settings > [your name] > Find My > Turn off Find My iPhone or iPad to disable Activation Lock. Enter your Apple ID password, and tap Turn Off (and leave it turned off while your device is with us).
  • If you're concerned about the security of your data, erase your device before sending it in. Go to Settings > General > Reset > Erase All Content and Settings.
  • Remove your SIM card, case, or screen protector from your device

Important: Do Not Include

Unless they need repair as well, do not include:

  • SD card(s)
  • Wireless Mouse
  • Keyboard
  • Keyboard protector
  • Bottom cover
  • Display cover
  • Or any other accessories (We will not be able to send them back to you)

Do not include your Apple ID password unless we ask you to. Your privacy is important to us.

Shipping Instructions

  • Find a courier you'd like to use to send us your device, schedule a pickup or find a drop-off location. (Do not use a drop box.)
  • We recommend securing your device in protective packaging e.g. bubble wrap
  • Get a receipt from the courier. Make sure this includes tracking information.
  • Please remember to enclose your full name and shipping form in the box. We need this information to find your information in our system.

Questions?

If you have any questions, please contact us:

info@kortechservice.com704-246-7642980-888-5300 (Text)

Terms & Conditions

I authorize KorTech Service technicians to perform repair work on my electronic device. I also understand that KorTech Service technicians have been trained to perform work on electronic devices but KorTech Service is not an Authorized Microsoft or Apple Service Provider. Further, I agree to release, indemnify, and hold KorTech Service from liability for any claims or damages of any kind or description that may arise from any repair work performed on my electronic device.

I understand that KorTech Service is not responsible for any data loss, which may occur as a result of work done on my electronic device. I also understand that I have the option to, and I am responsible for backing up the device before allowing any repair to be performed on my device in the event of any data loss and hardware or software failure.

Data Protection Notice

We implement industry-standard security measures to protect your data during the repair process. However, customers are strongly advised to backup all important data before service. See our Privacy Policy for detailed information about data handling.

I understand that KorTech Service technicians will not browse through any personal, private or confidential information or data; however, technicians may inadvertently see data during the course of their work. I understand that any confidential data should be removed from the device prior to having repair work performed on the device.

I understand that repairs or technical support performed by KorTech Service may void manufacturer warranties, especially in the case of Apple device repairs. KorTech Service and its affiliates do not assume any liability or warranty in the event that the manufacturer warranties are voided but may, at its sole discretion, use the devices insurance claim in the event that this will be more cost-effective than repairing the device.

I understand payment in full is required before my device is repaired or returned. I understand that repairs that are unsuccessful are subject to a diagnostic fee as quoted. I understand that for any card transaction an additional processing fee will be added to the total. I understand devices left for more than 30 days are considered abandoned and will no longer be the responsibility of KorTech Service LLC, these devices will be sent out to be recycled and cannot be recovered.

I understand repairs made by KorTech Service with customer provided parts instead of KorTech Service parts will not include a warranty on parts and labor. I understand that water damaged devices either before or after being repaired will not include parts and labor warranty of any kind.

I understand that the KorTech Service limited warranty does not cover accidental damage like a cracked screen or any physical damage done to the device once the repair has been completed.

Warranty Details

14-Day Limited Warranty: Covers defects in parts and workmanship for repairs performed by KorTech Service.

  • Warranty applies only to the specific part/service performed
  • Does not cover accidental damage, misuse, or normal wear
  • Customer must be original owner listed on service form
  • Warranty void if device opened by unauthorized parties
  • Water damage repairs have limited warranty coverage

Warranty Information

KorTech Service 14-day limited warranty is valid on the date of purchase, for as long as you (name on this form) are the original owner of the device(s) and the limited warranty only applies to faulty parts installed by KorTech Service. This warranty does not include accidental damage, liquid damage, drops, or any similar incidents. The warranty covers only manufacturing defects or faulty parts that fail under normal use conditions.

Dispute Resolution and Legal Compliance

Any disputes arising from our services will be resolved through binding arbitration in Charlotte, NC, in accordance with North Carolina state law. Our business practices comply with:

  • North Carolina consumer protection laws
  • Federal Trade Commission (FTC) guidelines
  • Google Ads advertising policies
  • Better Business Bureau standards
  • Industry best practices for computer repair services

Contact Information for Legal Matters

For legal inquiries, complaints, or dispute resolution:

KorTech Service LLC

1721 Sardis Rd N, Suite 7A

Charlotte, NC 28270

Phone: 704-246-7642

Email: info@kortechservice.com

Business hours: Monday-Friday 9AM-6PM, Saturday 11AM-4PM

Last updated: January 2025. These terms and conditions are subject to change. Current version is always available at https://www.kortechservice.com/terms

Questions? Contact Us