Privacy Policy
How KorTech Service protects and handles your personal information
Our Commitment
KorTech Service is committed to protecting your privacy and personal information. This policy explains how we collect, use, and safeguard your data when you use our services.
Information We Collect
Personal Information
When you use our computer repair and IT support services, we may collect the following personal information:
- •Name and contact information (phone number, email address, mailing address)
- •Device information (make, model, serial number, passwords for repair purposes)
- •Service history and repair details
- •Payment information (processed securely through third-party payment processors)
- •Communication records (emails, phone calls, text messages)
- •Business information (for commercial customers)
- •Emergency contact information
Technical Information
We may collect technical information from your devices during the repair process:
- •Device specifications and configuration
- •Software versions and installed applications
- •Error logs and diagnostic information
- •Network and connectivity information
Website and Digital Marketing Information
When you visit our website, we may collect:
- •IP address and browser information
- •Pages visited and time spent on our site
- •Referral sources and search terms
- •Cookies and similar tracking technologies
- •Google Ads interaction data (for advertising compliance)
- •Social media engagement metrics
Google Ads Compliance
We use Google Ads to promote our computer repair services. We collect and use data in compliance with Google Ads policies, including proper consent mechanisms and data handling procedures for advertising purposes.
How We Use Your Information
We use your information for the following purposes:
Service Delivery
- Diagnosing and repairing your devices
- Communicating about repair status and updates
- Processing payments and managing billing
- Providing customer support and technical assistance
Business Operations
- Maintaining service records and warranty information
- Improving our services and customer experience
- Complying with legal and regulatory requirements
- Preventing fraud and ensuring security
Marketing and Communications (Google Ads Compliant)
- Sending service reminders and maintenance notifications
- Providing information about new services and promotions (with your consent)
- Conducting customer satisfaction surveys
- Targeted advertising through Google Ads and other platforms
- Remarketing to previous website visitors (with proper consent)
Data Protection and Security
We implement appropriate technical and organizational measures to protect your personal information:
Physical Security
- •Secure facility with restricted access
- •Locked storage for devices and documentation
- •Surveillance systems and security protocols
Digital Security
- •Encrypted data transmission and storage
- •Secure payment processing systems
- •Regular security updates and monitoring
- •Access controls and authentication measures
Data Handling
- •Secure data wiping procedures for repaired devices
- •Confidential handling of personal and business data
- •Staff training on privacy and security protocols
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
Service Providers
- •Third-party payment processors for billing
- •Shipping companies for device transport
- •Parts suppliers for warranty claims
- •Cloud storage providers for secure data backup
Legal Requirements and Business Transfers
- •When required by law or legal process
- •To protect our rights and property
- •To prevent fraud or illegal activities
- •In emergency situations to protect safety
- •In connection with business transfers or acquisitions
Google Ads Data Sharing
We may share aggregated, non-personally identifiable information with Google Ads for advertising optimization. Personal information is never shared without explicit consent or legal requirement.
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction
- Request access to your personal information
- Correct inaccurate or incomplete information
- Update your contact preferences
Data Control
- Request deletion of your personal information (subject to legal requirements)
- Opt-out of marketing communications
- Restrict processing of your information
Communication Preferences
- Choose how we contact you (phone, email, text)
- Unsubscribe from promotional communications
- Set preferences for service notifications
Advertising Choices
- Opt-out of personalized Google Ads
- Control cookie preferences
- Manage remarketing settings
- Request removal from advertising lists
Data Retention
We retain your personal information for the following periods:
- Service records: 7 years for warranty and legal purposes
- Payment information: As required by financial regulations
- Marketing data: Until you opt-out or request deletion
- Website data: 2 years for analytics and improvement
- Google Ads data: As per Google's data retention policies
Cookies and Tracking (Google Ads Compliance)
Our website uses cookies and similar technologies to:
- •Remember your preferences and settings
- •Analyze website traffic and usage patterns
- •Improve website functionality and user experience
- •Provide relevant content and advertisements
- •Track Google Ads performance and conversions
- •Enable remarketing campaigns
Types of cookies we use:
Essential cookies
Required for website functionality
Analytics cookies
Help us understand website usage
Advertising cookies
Used for Google Ads and remarketing
Preference cookies
Remember your settings and preferences
You can control cookies through your browser settings, but some website features may not function properly if cookies are disabled.
Third-Party Services
Our website and services may include links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external services. Please review their privacy policies before providing any information.
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
Note: We do not sell personal information to third parties.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered customers
- Providing notice during your next service visit
Compliance and Certifications
Our privacy practices comply with:
- Google Ads policies and requirements
- California Consumer Privacy Act (CCPA)
- General Data Protection Regulation (GDPR) principles
- Federal Trade Commission (FTC) guidelines
- Industry best practices for data protection
Contact Information
If you have questions about this privacy policy or our data practices, please contact us:
KorTech Service
1721 Sardis Rd N, Suite 7A
Charlotte, NC 28270
Transparency Commitment
We believe in transparency about how we handle your data. If you have any concerns or questions about our privacy practices, we encourage you to contact us directly.
This privacy policy is effective as of January 2025 and applies to all information collected by KorTech Service.